FOCO Policies

Subscription Program:

Automatic Shipments:

By joining FOCO subscription program, you agree to receive your ordered product automatically shipped to your provided address at the intervals you choose.

Renewal Intervals:

Your order will renew at 1 month, 3 months, or 6 months intervals, and a new supply corresponding to your chosen duration will be shipped.

Cancellation Option:

We make cancellation easy for you. If you wish to cancel your subscription, you may do so at any time by accessing your Customer Portal, responding to your order confirmation, or e-mailing us at info@thinkfoco.com. However, you must cancel your subscription at least 24 hours prior to the shipment of your next scheduled order.

If not canceled, your subscription will automatically renew at the interval you selected, and your payment method will be charged, using the same details as your initial purchase.

Pause, or Skip/Reschedule Options:

We understand that flexibility is key. In addition to cancellation, customers have the option to pause or skip/reschedule their subscription deliveries through their Customer Portal. If you prefer assistance or have any questions, our customer service team is available and can be reached at info@thinkfoco.com.

Return Policy: 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange up to 30 days from the date of purchase. Any product you return must be in the same condition you received it and in the original packaging. To request a return, please contact us at info@thinkfoco.com.

 

Cancellation:

If you wish to cancel your order, we will reach out to our fulfillment team and do our best to catch it. If the order has already been processed, you may request to return it as identified above using a return label (within the US) as laid out in our Return Policy.